Shipping policy

Thank you for shopping at KUOWEIHUD. We are committed to delivering your order as quickly and safely as possible.

Order Processing Time

At KUOWEIHUD, we are committed to processing and shipping your order as quickly as possible.

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or U.S. holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Time & Delivery

We currently ship orders to customers in the United States and selected international locations.

United States Shipping (Ship from United States）

  • Standard Shipping
  • Processing Time: 1–2 business days
  • Delivery Time: 3–7 business days after shipment
  • Shipping Fee: Free shipping on eligible orders

International Shipping (Ship from China）

  • Standard Shipping
  • Processing Time: 1–2 business days
  • Delivery Time: 7–15 business days after shipment
  • Shipping Fee: Free shipping on eligible orders

Please note that delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order is shipped, a tracking number will be sent to your email address.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

You can track your order through the tracking link provided in your email.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an incorrect address, please contact us as soon as possible.

Once an order has been shipped, we may not be able to modify the shipping address.

KUOWEIHUD is not responsible for delays or lost packages caused by incorrect shipping information provided by customers.

Delayed or Lost Packages

While we do our best to ensure timely delivery, delays may occasionally occur due to:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Incorrect shipping information
  • Other factors outside our control

If your package has not arrived within the expected delivery timeframe, please contact our support team and we will assist you.

Customs, Duties & Taxes

For international orders, customers may be responsible for any customs duties, import taxes, or fees charged by the destination country.

KUOWEIHUD is not responsible for customs delays or additional charges imposed by local authorities.

Contact Us

If you have any questions about your order or shipping status, please contact us:

Email: jhy90250@gmail.com

You can also click the icon in the bottom right corner to contact us online. We respond within 48 Hours.