FAQ - Frequently Asked Questions

📦 Orders & Shipping

• Processing Time: 1-2 Business Days.( No shipments on weekends )

• Delivery Time:

3-7 Business Days from United States Warehouse;

7-15 Business Days from China Warehouse.

Special circumstances may cause delays, please understand

• Track My Order: Once your order ships, you'll receive a tracking number via email. You can use it to track your package at any time.

• Do I have to pay customs or import taxes?

For orders shipped from our US warehouse, no customs fees apply.

For international shipments, customs duties may apply depending on your country's regulations. These are the buyer's responsibility.

↩️ Returns & Refunds

• What is your return policy?

We offer a 30-day return policy. Items must be unused and in original packaging. Please contact us at jhy90250@gmail.com to initiate a return.

• My item arrived damaged. What should I do?

Please contact us within 48 hours of delivery with photos of the damaged item. We will arrange a replacement or full refund promptly.

📬 Contact & Support

• How can I contact customer support?

You can reach us at jhy90250@gmail.com. You can also click the icon in the bottom right corner to contact us online. We respond within 48 Hours.

• Do you offer a warranty?

Yes, all our products come with a 12-month warranty against manufacturing defects. Please contact us if you experience any issues.